Frequently Asked Questions

Example of correct BED file
A BED file consists of a minimum of three columns to which nine optional columns can be added for a total of twelve columns. The first three columns contain the names of chromosomes or scaffolds, the start, and the end coordinates of the sequences considered. The next nine columns contain annotations related to these sequences. These columns must be separated by spaces or tabs, the latter being recommended for reasons of compatibility between programs.Each row of a file must have the same number of columns. The order of the columns must be respected: if columns of high numbers are used, the columns of intermediate numbers must be filled in.
How long can the design process last until I can check the results?
It depends on the input (the bigger ROI the more time needed to process and design a product) and on the bioinformatics pipeline queue. Typically it should be done within one hour max. If the design lasts longer than 12 hours, please contact us using Contact Support option.
How to resolve the problem of failed design?
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